OUR PEOPLE
Creating a culture where people thrive
Our vision is to delight guests by creating the world’s best experiences today, while reimagining tomorrow. We nurture our teams to ensure they can deliver their best for every event, in every venue.
The importance of our people
We recognise that our people are the key to our success and the fulfilment of our promises to clients and guests. Understanding the significance of training and continuous development, we have implemented initiatives that positively impact all levels of our business.
Our commitment to training includes a diverse range of courses, from ensuring role compliance to fostering personal development and career advancement. We offer apprenticeship programmes (from Level 3 up to MBA), professional qualifications including CIPD, CIPS, IT, and Finance, and the ability to collaborate with our US arm on leadership development programmes. If you can’t find the course you’re looking for, we’ll go out and source it for you.
“People are the heart of our business. We’re dedicated to creating a culture where they learn, grow, and thrive.”
Jessica Gilbert, Head of HR and Talent
Delaware North UK
Our values
In over 100 years of operation, we’ve seen our share of changes. But at least one thing is constant: our integrity, the value our clients mention most often when speaking about Delaware North.
- Lean Forward: We are innovative creators who continually reimagine what’s next.
- Come Together: We work collaboratively with each other and believe in the power of partnership.
- Stand Up: We lead by example, own our decisions and take initiative.
- Do Right: We value integrity and always do the right thing, especially when no one is looking.
- Think Guest: The guest experience is at the heart of everything we do.
International development
Delaware North’s global footprint spans a diverse portfolio of industries and iconic venues, showcasing our ability to deliver exceptional hospitality experiences around the world. From developing innovative food and beverage concepts to managing large-scale operations in sports, travel, and entertainment, we bring our expertise to new markets with a tailored approach. Our commitment to excellence and localised strategies ensures that every venture reflects the unique culture and needs of its location while maintaining our high standards. As we continue to expand, we remain focused on creating lasting partnerships and delivering world-class experiences across continents.
The next generation of chefs
At Delaware North, we’re passionate about nurturing the next generation of culinary talent. Through our dedicated training programmes and hands-on mentorship, we provide aspiring chefs with the skills, knowledge, and experience needed to thrive in a fast-paced hospitality environment. Our kitchens are a place of innovation and growth, where budding chefs can learn from some of the industry’s best while exploring their own creativity. From mastering the fundamentals to crafting signature dishes, we’re committed to shaping future leaders in the culinary world and fostering a lifelong love for the art of cooking.
Our North Stars
Every year we host the North Stars Conference & Awards, a celebration of the talent, dedication and innovation that drives our business forward. The event brought together teams from across our UK venues, highlighting achievements and sharing insights to continue shaping the future of hospitality.
The evening concluded with the presentation of 14 awards, recognising outstanding contributions across our portfolio. Winners included James Smith (Rising Star Chef of the Year), Ellie Gray (Excellence in Leadership), and the chef team at Emirates Stadium (Excellence in Culinary Innovation). Other awards celebrated guest experience, employee engagement, compliance and leadership, demonstrating the breadth of expertise and passion across our teams.
Why join Delaware North?
Through exciting, fast-paced work, Delaware North team members find their purpose as they’re creating exceptional experiences for guests.
There’s plenty of room for growth at Delaware North through hands-on, real-world learning from the hospitality industry’s best mentors.
Delaware North team members come from diverse cultures and backgrounds, creating unique connections between one another.