WHAT WE DO
Technology & Innovation
At the forefront of innovation
Delaware North is leading the industry in reimagining the guest experience — and determining how culinary, service, technology and design can come together to evolve the customer journey. By staying at the forefront of industry innovations, we continually improve operational performance while delivering memorable, modern hospitality and catering experiences.
Pioneering People Management
Creating new solutions for timeless challenges
We collaborated with Ubeya to create and implement a custom workforce management platform for the stadium environment. Our dedication to streamlining common practices and challenging the status quo allows us to reach new heights and realise first-to-market solutions that benefit the industry as a whole.
Europe’s first frictionless bar in a major stadium
Leading the way in technology that drives guest experience
Since opening Bar Tap at Wembley Stadium for the 2024 Carabao Cup, guests have been flocking to experience the latest in cutting-edge frictionless bar technology. This innovative solution allows visitors to grab their favourite refreshments quickly and seamlessly, by passing traditional queues and interactions. Guests can now enjoy super-efficient service, enabling them to return to their seats promptly, so they never miss a moment of the action. By combining speed, convenience, and innovation, the frictionless bar enhances enjoyment and sets a new standard for stadium hospitality.
We were the first to deliver this type of frictionless technology in three different continents.
Award-winning training solutions
Meet our AI-powered, gamified learning system: Attensi
We’ve perfected training our workforce. Attensi is an AI-powered virtual training tool, designed to increase productivity, reduce knowledge gaps, and improve competency among users. Users navigate through pathways and modules in the Attensi app, learning skills and building behaviours relevant to their role and vital business processes.